Q: How do I get a PreCash card?
A: You will be given a PreCash card when you activate service with a participating provider. If you already have an account with a participating provider, you can visit one of your provider's retail stores to get a PreCash card. [back to top]

Q: How do I use PreCash to pay my bill?
A: Once your PreCash card has been associated with your account, you can use it to pay at any PreCash location. First, determine the amount of your cash payment. Then, hand the clerk your card and cash payment. The clerk will swipe your PreCash card and enter the amount of your payment. The amount will be credited to your account, usually within 30 minutes, and you will receive a receipt as proof of purchase. [back to top]

Q: How much will the transaction cost me?
A: You will be charged a nominal convenience fee when you use your PreCash card to pay at a retailer. The convenience fee typically ranges up to $5.00, but depends on the retailer you use. Check with participating retailers for their fees. [back to top]

Q: Can I pay different amounts each month or pay more or less than once a month?
A: Absolutely! You can pay as much as you want, as often as you want, although some providers may set minimum and maximum amounts. With the convenience of the PreCash card, you can pay your bills when you have the money in hand…even if it’s “early”. [back to top]

Q: How will I know when the payment has been credited to my account?
A: Your account will be credited automatically within 4 hours of making your payment at a PreCash retailer. If you experience a problem, call the provider's customer service number on the back of your card. Keep your receipt with authorization number as proof of purchase. [back to top]

Q: Can I get my cash back after the transaction has been completed?
A: That depends on the policy determined by your provider. Check with your service provider for details. [back to top]

Q: How do I find locations that take PreCash payments?
A: To find a convenient PreCash refill location, either call the toll-free number printed on the back of your PreCash card or click the "Search for PreCash Locations" link at the top left of this page. [back to top]

Q: Can I have more than one PreCash card?
A: Yes, you can have as many PreCash cards associated with one account as you would like. [back to top]

Q: Will I need I.D. to make payments using PreCash?
A: No. All you will need is the PreCash card you received in the mail. [back to top]

Q: What if I lose my PreCash card?
A: Your provider and some retail locations can issue you a replacement PreCash card. The replacement card will need to be associated with your account in order for it to function properly.[back to top]

Q: What if I have questions about my account?
A: For questions about your account, you can call the toll-free number your service provider has provided. You can find it on the back of your PreCash card. [back to top]